Report the return conveniently by logging into the online store with the email address you used when ordering. You can log in via the button in the upper right corner of the page or via the order confirmation received by email.

Select the order whose products you want to return and select the products to be returned. Send the information via your order information to us and you will receive instructions for sending the return to your email. We aim to process refunds within 2 weeks of the product being returned.

General

You have the right to return your order by informing us of this no later than 14 days after receiving the goods. Made-to-order products, such as cut-to-measure fabrics, do not have the right to exchange or return.

The products to be returned must be in their original packaging, unused and in salable condition, and well packed for return shipping. If the returned product has been used contrary to the buyer's statutory duty of care, the company has the right to charge a discount up to the full price of the product, including return costs.

When returning a delivered order, include your name, contact information and order number. Remember to ask for and keep the receipt and tracking number when you leave the return package.

We charge a processing fee of €5.90 for the return.

Accordingly, we return the money you paid for the order to the original payment method in accordance with the Consumer Protection Act. 

Exchanges

If you want to change the product you ordered, please contact webstore@uhanadesign.com. We make exchanges according to availability. We do not charge a handling fee for the exchange. You can also change your online order at Uhana Studio Shop on Wednesdays from 11 am to 6 pm (address Hämeenkatu 14 C 14, 33100 Tampere.

Our return address (Posti)

CUSTOMER RETURN 638342
Uhana Design Oy
Hämeenkatu 14 C 14
33100 Tampere

Return from outside Finland

Please contact our customer service webstore@uhanadesign.com first and we will give you more detailed instructions for the return.