Delivery and payment methods
Delivery
We will deliver your order using the delivery method you choose when placing your order. Our deliveries are handled by Postnord.
Pickup
We are currently not accepting new pickup orders. If you have placed a pickup order earlier, it is still valid. After ordering, you will receive an email notification when your order is available for pickup. We will notify you of possible pickup times by email. The pickup address is Hämeenkatu 14 C 14 (2nd floor) 33100 Tampere. Pickup is free of charge. If you have any questions, please contact store.tampere@uhanadesign.com
Deliveries in Finland
Orders are processed in timely order within 3-5 business days of the order, if all products in the order are in stock. We apply a demand-based production method in our production, so product delivery times may be longer. Always check the product delivery time in the product information. We deliver all products in the order at the same time.
PostNord Parcel Locker
Your order will be delivered to the PostNord parcel locker you selected. You will receive a notification by text message and/or email when the parcel is ready for pickup. You can collect the parcel from the locker using the code provided in the notification. The parcel will be stored in the locker for a limited time, after which it will be returned.
PostNord Pickup Point
Your order will be delivered to the selected PostNord pickup point (e.g. a store or kiosk). You will receive a notification by text message and/or email when the parcel is ready for pickup. Please collect the parcel according to the instructions in the notification. The parcel will be stored at the pickup point for a limited time, after which it will be returned.
PostNord Home Delivery (MyPack Home)
- Delivery to your door at the agreed time.
- Home delivery on weekdays from 8 am to 9 pm. In major cities, real-time tracked deliveries are also available in the evenings.
- Estimated delivery time 1–3 days from order processing.
- Customize your delivery in the PostNord app.
PostNord will deliver to your door at the agreed time to the address you provided.
weekdays 8 am–9 pm depending on the delivery area. You will receive a shipping notification via text message
or by email. You can change the shipping address via the link in the shipping notification.
delivery time or give a power of attorney to deliver your shipment without
signature. If you are not present at the time of delivery, please contact
Contact PostNord customer service to arrange a new delivery.
Foreign countries
PostNord Home Delivery (MyPack Home)
- Delivery to your door at the agreed time.
- Home delivery on weekdays from 8 am to 9 pm. In major cities, real-time tracked deliveries are also available in the evenings.
- Estimated delivery time 1–3 days from order processing.
- Customize your delivery in the PostNord app.
Shipping costs
Any shipping costs that may be charged for your order depend on the selected shipping method and are automatically added to the total order amount. Shipping costs include postage and packaging costs. You can see the shipping costs charged for your order in your shopping cart before you accept the order. Orders over €150 are delivered free of charge in Finland.
Finnish
PostNord Pickup Point – €4.90
PostNord Parcel Locker – €4.90
PostNord Home Delivery (MyPack Home) – €11.90
International deliveries
PostNord Home Delivery (MyPack Home) - €11.90
Payment methods:
Depending on the payment method, the payment service provider is Paytrail , PayPal or Stripe. The payment service provider appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant.
In cases of complaints related to payments, we ask that you primarily contact the selected payment service provider.
Stripe / Paytrail: Most common bank and credit card payments, Applepay, Googlepay
Paytrail: online banking payment (Nordea, Osuuspankki, Danske Bank, Savings Bank, Oma Savings Bank, POP Bank, Aktia, Handelsbanken, Ålandbanken and S-pankki) mobile payment (MobilePay and Pivo)
Invoice and installment payment: Walley
Please note that when ordering by invoice, you may have to pay the invoice before the product is delivered.
Paypal: Payment via your own Paypal account
Payment service providers' contact information:
Paytrail Corporation
Business ID: 2122839-7
Innova 2
Lutako Square 7
40100 Jyvaskyla
https://www.paytrail.com/kuluttaja/maksupalveluethods